About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube.

The Senior Director, Enterprise Resilience & Service Continuity is a senior leadership role accountable for ensuring the continuous availability and recoverability of the companys most critical business services. This role owns endtoend business service availability, spanning technology, people, processes, and thirdparty dependencies, and serves as the enterprise authority during major operational disruptions.

This leader is responsible not only for keeping technology running 24x7, but for ensuring the business can continue tooperatewhen disruptionsoccurwhethercaused by technology failures, cyber incidents, thirdparty outages, or external events. When disruptions exceed tolerance, this role is accountable for directing enterprise recovery efforts and restoring business operations within approvedtimeframes.

The role reports to the VP of Infrastructure,Architecture& Innovationandoperatesas a peer to senior leaders in cybersecurity, infrastructure engineering, and IT service management.

Responsibilities:

Enterprise Business Service Availability

• Own enterprise accountability for the availability and recoverability of Tier1and Tier2business services.

• Partner with business leaders to define andmaintainservice recoveryobjectivesaligned to business risk tolerance.

• Ensure technology, operational processes, and manual workarounds collectively support approved recovery targets.

• Proactivelyidentifyand escalate risks that threaten business service availability, even when systems appear operational.

• Lead troubleshooting and resolution efforts for complex network incidents, outages, and performance issues.

• Direct the 24/7 Command Center operations, ensuring real-time monitoring and rapid response to network events and incidents.

• Develop andmaintainoperational dashboards, reporting tools, and escalation procedures.

• Collaborate with IT, security, and business units to coordinate incidentresponseand communications.

• Drive continuous improvement initiatives to enhance detection, response, and recovery capabilities.

Enterprise Resilience & Business Continuity

• Lead the design, execution, and continuous improvement of enterprise resilience, disaster recovery, and business continuity capabilities.

• Ensure business continuity plans are actionable, tested, and aligned to real operational dependencies.

• Direct enterprisewide resilience exercises, including executivelevel and scenariobased simulations (e.g., cyber events, supply chain disruption, facility loss).Ensure Sr. Leadership awareness and follow-up on any gaps found.

• Provide regular executive and boardlevel reporting onresilienceposture, gaps, and risk exposure.

Command Center & Incident Leadership

• Own 24x7 enterprise command center operations, including monitoring, escalation, and responsecoordinationincluding Crisis Management whenappropriate.

• Serve as the Enterprise Incident Commander during major operational disruptions.

• Direct crossfunctional response efforts across IT, cybersecurity, business operations, communications, legal, and external partners.

• Ensure clear,timely, andaccuratecommunication to executive leadership during incidents.

Crisis Management & Business Recovery

• Lead enterprise response and recovery efforts for major outages, cyber incidents, and business disruptions.

• Ensure rapid restoration of critical business processes, not just technical components.

• Maintain authority to mobilize resources, override standard processes, and escalate decisions to protect the business.

• Conduct postincident reviews focused on business impact, root cause, and systemic improvement.

Risk, Compliance & External Accountability

• Ensure enterprise compliance with regulatory, contractual, and industry requirements related to availability, resilience, and continuity.

• Represent the organization during regulatory reviews, audits, and external incident assessments.

• Partner with Risk, Compliance, and Security leaders to align operationalresilience withappropriate levelsof risk management.

Required:

• Bachelors Degree or equivalent education and 15+ years of experience.
• 10+ years of progressive experience in enterprise operations, infrastructure, service management, or resilience leadership.
• Build and lead highperforming teams across command center operations, service availability, and resilience planning.
• Establish clear performance metrics tied to business outcomes, not just technical measures.
• Influence senior leaders and business stakeholders to embed resilience into operational and technology decisionmaking.
• Drive a culture of accountability, preparedness, and continuous improvement.
• Demonstrated experience leading enterprisescale incident response and business recovery.
• Proven ability tooperatewith authority and credibility during highpressure, executivelevel situations.
• Strong understanding of operational resilience, disaster recovery, business continuity, and enterprise risk.
• Exceptional leadership, communication, and executive presence.

Preferred:

• Experience with cloud networking, cybersecurity, and automation tools.
• Relevant certifications (e.g., ITIL, PMP, CISSP, resilience or continuity certifications).
• Masters degree and work experience in the pharmaceutical industry.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof thisposting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission,incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless anduntil paid andmay bemodifiedat the Companys sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html