The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SECs IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Technician in Washington, DC. The selected candidatemust be a US Citizen (without dual citizenship) and able to obtain a Public Trust Suitability clearance, per SEC requirements.

Duties:

• Responsible for providing desk side and/or call center support to end users for complex issues.

• Provide troubleshooting and issue resolution for Windows 11, Microsoft 365 applications, and enterprise endpoint management solutions (Intune, Autopilot, Configuration Manager), Apple/MAC.

• Escalation point for IT Support Tech level 1.

• Researches end-user issues and develops a plan for remediation.

• Performs research and resolution support independently.

• Creates, updates and closes, incident and service requests with the IT service management system.

• Adheres to IT Processes and SOPs.

Required Experience:

• Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software.

• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.

• Experience in Windows 11, including diagnostics, system imaging, Group Policy management, and security hardening.

• Hands-on experience with Microsoft 365 services, including SharePoint, Teams, OneDrive, Exchange Online, and Endpoint Manager.

• Experience providing Apple/Mac support.

• CompTIA A+ certification may be substituted for 1 year experience.